Refund policy
✅ 10-Day Return Policy
We have a 10-day return policy, which means you can request a return within 10 days after receiving your item.
To be eligible for a return, the item must be:
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In the same condition as received
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Unused and uninstalled
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In its original packaging
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Accompanied with the original invoice/proof of purchase
To start a return, contact us at helpa1led.in@gmail.com.
Return shipments should be sent to the following address:
📍 Darbhanga, Bihar – India
Once your return request is accepted, we will provide instructions for shipping the product back to us. Items sent without requesting a return first will not be accepted.
❌ Non-Returnable Items
We do not accept returns for the following:
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Products that have been used, installed, or damaged after delivery
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Products without original packaging or invoice
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Products damaged due to customer misuse, mishandling, or improper installation
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Products purchased under special discounts or clearance sales
🛠 Damages & Issues
Please inspect your order upon delivery. If the item is defective, damaged, or you received the wrong product, contact us immediately so that we can resolve the issue.
🔄 Exchanges
We do not offer direct exchanges. The fastest way is to return the unwanted item and place a fresh order once your return is accepted.
💰 Refunds
After receiving and inspecting your returned product, we will notify you about the approval of your refund.
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If approved, the refund will be processed to your original payment method within 7–10 business days.
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Bank or payment provider timelines may affect when the refund reflects in your account.
If more than 15 business days have passed since your return was approved, please contact us at helpa1led.in@gmail.com.