Privacy policy
At A1 LED, we want our customers to be satisfied with their purchase. Please read our return & refund policy carefully:
✅ Return Policy
-
You may request a return within 10 days of receiving your order.
-
Item must be unused, in original condition, and with all packaging.
-
Returns will only be accepted in case of manufacturing defects or wrong product delivered.
-
Products damaged due to misuse, installation issues, or wear & tear are not eligible for return.
💰 Refund Policy
-
If your return is approved, we will process your refund to the original payment method within 5-7 business days.
-
In case of Cash on Delivery (COD) orders, refund will be issued via bank transfer after successful return pickup.
-
Shipping charges (if any) are non-refundable.
🚚 Exchange Policy
-
We do not offer direct product exchanges.
-
If you want a replacement, you can place a new order after returning the previous one.
❌ Non-Returnable Items
-
Used or damaged products not caused by us.
-
Customized or modified electrical products.
-
Items without original packaging or missing accessories.
📞 Contact for Returns
To request a return or raise an issue, please contact us:
📧 Email: helpa1led.in@gmail.com
📞 Phone: +91-6201159262
🏢 Address: A1 LED, Loam Road, Loam PO, Loam Sadar, Darbhanga, Bihar – 847115, India
🌐 Website: https://a1led.in